Key Performance Indicators (KPIs) Management
Event and Notification Management
Ticket Management
User Management
Report Management
General Features
Dashboard Creation Facilities
Events and Error ManagementKey Performance Indicators (KPIs) Management
- Ability to create custom KPIs for collecting metrics from the non-standard objects using standard interfaces such as SNMP, JMX, REST, Databases, etc.
- Ability to define thresholds for KPIs such that a notification is created in the case of exceeding the thresholds
- Ability to define time-based thresholds using date-partition capability
- Ability to define thresholds for KPIs of an object type and apply it by the system to all instances of that object type
Event and Notification Management
- Ability to set the sending of a notification to a person
- Ability to set the sending of a notification to people in a group
- Ability to set the sending of a notification based on work shifts
- Support for email notification
- Support for SMS notification
- Support for push notification
- Support for desktop notification
- Support for web push notification
- Support for sound alarm on the web interface
Ticket Management
- Support for connecting to the 3rd party ticketing systems such as JIRA
- Built-in ticketing system with the possibility of viewing all comments, edits, attribution to others, and so on
- Ability to follow all the steps performed on the problem announced in the ticketing system
User Management
- LDAP user authentication
- User internal management when LDAP does not exist
- Access management for granting the necessary permissions from the viewing level to edit and delete
- Monitoring unit feature aimed at defining different roles for various types of working groups
- Ability to define different groups of people to facilitate access and set up notifications
Report Management
- Ability to create reports based on various objects' information and KPIs over a specific period of time
- Predefined reports generated from the health status and widely-monitored KPIs of objects
- Ability to generate customized reports with various charts and widgets (such as table, graph, chart, etc)
- Ability to schedule all the reports generation and send to different people via email
- Ability to view reports on the webpage
- Ability to export reports to the PDF, CSV, and JPEG format
General Features
- Bilingual: English and Persian
- Modular and service-oriented Architecture
- Web interface as the main user interface including all the capabilities of the product
- Mobile interface (Android and IOS application) to view the status of monitored objects
- Desktop interface (Windows and Linux application) for quick notification and access to events
- Ability to search the entire system based on the object name and address
- Auto-discovery of objects (tools and equipment) using a network address range
- Object's availability-test based on types of access protocols
- Customizable dashboards for monitoring Moein objects and their key performance indicators
- Separate dashboard to trace Moein-related indicators such as the number of objects in the queue and ...
- Ability to add desired form and information to the discovered instances of each object (e.g., a location which is more commonly known as Passive Inventory)
Dashboard Creation Facilities
- Default dashboard with the health/performance state of monitored objects
- Ability to create custom dashboards
- Ability to share customized dashboards
- Support for rotating dashboards with customizable rotation interval
- Ability to create and add chart widgets to dashboards (e.g., table, linear chart, labels, pie chart, and ...)
Events and Error Management
- Ability to define and activate the event on any KPI of any object
- Use the worst-case status of the events of an object as the health status of that object by default
- Ability to make composite events in order to combine the events of an object
- Possibility of using a composite event as the health status event of an object
- Ability to display a tree of a composite event to view the status of the combined events in that event
- Possibility of creating a composite event in order to combine the events and the health status of several objects that make up a system or service
- Ability to find the root cause of an event using the composite event mechanism and its tree representation
- Ability to view all reported events and explore and filter them
- Ability to view all syslogs sent by objects and filter on them
- Ability to view and process all SNMP Traps sent by objects
- Ability to define events with various severity for received Traps
